Help center
Booking and Orders
This section contains answers to questions about how to order, change or cancel your order, and get confirmation of your order.
How do I see my order number?
You will find the order number at the top of your order confirmation, which we sent shortly after you placed your order with us.
The order number has the following format: #AL-XXXX
How do I place an order?
You can order via our website. Select the desired products, add them to the cart, and complete the payment at checkout.
Read more here .
Can I change my order after I have placed it?
If your order has not shipped, you can contact us to change or cancel it.
How do I know if my order has been registered?
You will receive an order confirmation via email shortly after you have completed your order.
Can I cancel my order?
Yes, orders can be cancelled if they have not yet been shipped. Please contact us as soon as possible if you wish to cancel.
What do I do if I haven't received an order confirmation?
We rarely experience that our emails do not arrive.
We recommend that you first check your spam filter, as emails can sometimes end up there.
If you still cannot find our emails, please feel free to contact us. We will be happy to help confirm whether your order has been registered with the correct email address.
You can contact us via the contact form at the bottom of the page .
Payment
Here you will find information about payment options, security and any fees.
What payment methods can I use?
We accept payment with VISA Electron, Maestro, Mastercard, ViaBill, Anyday, MobilePay, EAN payment, bank transfer, cash on pickup and Grenke Leasing .
Read more about the payment methods we support here .
Is it safe to pay online?
Yes, we use encrypted payment systems and comply with GDPR standards to protect your information.
Do you charge fees for payments?
No, we do not charge any fees on payments.
Can I pay by invoice?
Yes, we offer invoice payment to business customers by arrangement. Contact us for more information.
What do I do if my payment is declined?
Check that your card details are correct and contact your bank to ensure there are no problems with the card.
Shipping and Delivery
Here you can find answers to how we handle shipping and delivery, including delivery times, shipping prices and pickup options.
How long is the delivery time?
Products that we have in stock in our warehouse are typically delivered within 1-2 business days . Products from our partners have a longer delivery time. For each individual product, you can see the estimated delivery time on the product page.
How much does shipping cost?
The shipping cost depends on the product and delivery address. The price is calculated automatically during the checkout process.
Can I track my order?
Yes, you will receive a tracking link once your order has shipped so you can follow it.
Do you deliver abroad?
Yes, we offer delivery to selected countries in Europe. Contact us for more information about shipping rates and delivery times to your address.
Can I pick up my order?
Yes, you can pick up your order at our warehouse, simply select "Pick up at our warehouse" in the check out process.
Altermed ApS
Marindalsvej 10,
8800 Viborg
Returns and Complaints
Here you can find information on how to return products or file a complaint if there are problems with your order.
How do I return an item?
Easy returns via return portal
You can easily return your goods via our returns portal .
Simply enter your order number and the email address you used to place your order. You can then purchase a return label.
- The item must be returned in unused condition and in original packaging.
- Read more about returns and refunds here .
What do I do if my product is defective?
Please contact us immediately with a description of the error and any pictures. We will help you find the best solution.
Can I exchange an item for another model?
Yes, if the item has not been used, it can be exchanged for another model. Contact us to find out more.
How much does it cost to return an item?
Return costs depend on the size and weight of the product. Contact us for more information.
What happens if my return is rejected?
If the return conditions are not met, the item will be returned to you and we will contact you with further information.
Didn't you get an answer to your question?
If you did not get an answer to your question, please feel free to fill out the contact form.
Altermed Aps
Mariendalsvej 10
DK-8800 Viborg
CVR: 42504831